In our quest to provide our parkers with practical information about Imperial Parking and our parking systems, please find the following questions and answers as they pertain to our business.

Which lot is my monthly pass valid on?

Each pass or decal details the number of the lot you selected when signing up for monthly parking. The decal gives you parking privileges on only that specific lot.

Why don't you sell a pass that can be used on any of your facilities?

Each facility we operate is owned by a different owner and is managed by Imperial Parking on their behalf. Therefore, each facility is run as a separate 'business' and it would not be possible to apportion payment for the pass to the facility it was actually used.

What is the procedure for a meter that does not work?

When a meter malfunctions and will not allow you to pay for your parking, we simply ask that you call the number identified on the meter. By calling 299-7275, and telling the operator the meter is down, a technician will be sent out immediately to rectify the situation. The operator will then record your license plate number to protect you from receiving a violation notice.

Where can I park if the facility is full that 1 am a monthly parker at?

If this is the case, please park in the next available Impark facility and display your decal in the usual way. If you find the lot is full on a regular basis, please let us know so we can correct the problem.

If you have any other questions or general inquiries please contact us at 514-875-5626.

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